Refund & Cancellation Policy

At Uptify, we strive to provide developers and organizations with transparent, reliable uptime monitoring and infrastructure telemetry. This Refund and Cancellation Policy outlines the terms governing digital credit acquisitions, add-on slots, and subscription capabilities.

1. Nature of Digital Goods & Virtual Credits

Uptify features a modular computing credit system ("K2 Credits") that allows users to redeem infrastructure capacities such as additional monitor slots, dedicated project spaces, 60s fast-probing frequency, and custom domain bindings. Because virtual credits and digital feature allocations are provisioned instantly upon execution, they are generally non-refundable once allocated or consumed.

2. Cancellation of Services

You may stop using Uptify or delete your monitors, project spaces, and account at any time via the Account Settings or project management dashboards. Cancellation takes effect immediately. No ongoing recurring billing will occur for deleted resources.

3. Eligibility for Refunds

We review refund requests on a case-by-case basis under the following verified conditions:

• Duplicate Charges: In the event of technical processing errors resulting in multiple charges for a single purchase.
• Prolonged System Outage: If severe platform unavailability on Uptify's primary probing network prevents provision of monitoring services and cannot be resolved by our engineering team within 72 hours.

4. How to Request a Refund

To request a refund or account review, please open a ticket via our Support Center or email us at [email protected] with your registered account email, transaction ID, and explanation of the issue. Requests must be submitted within 7 calendar days of the transaction.

5. Policy Modifications

Uptify reserves the right to modify this policy at any time. Any changes will be published directly on this page with an updated timestamp.